Privacy Notice
Information about the processing of personal data at MeetExpert.
Responsible operator
Privacy contact: admin@meet-expert.com
1. Data we process
Depending on use, we process identity and contact data, account and profile data, booking and payment data, messages, session metadata, shared content, technical logs, and consent and security records. Particularly sensitive content is processed only where required for the selected function.
2. Purposes of processing
We process data for registration, arranging and providing consultations, communication, appointment and participant management, billing, support, fraud and abuse prevention, quality assurance, legal obligations and, where selected, AI-assisted functions.
3. Legal bases
Processing is based in particular on performance of a contract and pre-contractual steps, legal obligations, legitimate interests in secure and efficient operation, and consent where a function requires it. Consent may be withdrawn for the future.
4. Sessions, messages and media
Text messages and deliberately saved notes may be assigned to the relevant case. Audio and video connections are transmitted technically; the connection alone does not create a permanent recording. Participants see only content authorised for their role and sharing status.
5. AI-assisted functions
AI functions are triggered only for selected content and the stated purpose. The content involved is shown before transmission. Other people’s private content remains excluded unless appropriately shared. Results may be inaccurate and require professional review.
6. Recipients and service providers
Data is disclosed only to authorised users and service providers where needed for platform operation, hosting, communication, payment, video or audio transmission, security or selected AI functions. Providers are selected contractually and for suitability.
7. International transfers
Where data is transferred outside the individual’s country or to a country without equivalent protection, we use the required safeguards and limit the transfer to what is necessary.
8. Retention and deletion
Data is retained only as long as required for contracts, case handling, security and legal evidence. The retention rules managed in the platform apply to consultation cases. Statutory retention duties and documented deletion holds may prevent earlier deletion.
Current periods for consultation content
This table shows the currently active platform rule for completed consultation cases.
| Data category | Retention period | Afterwards |
|---|---|---|
| Session chat | 365 days | Delete |
| Private coach notes | 365 days | Delete |
| Customer notes | 365 days | Delete |
| Partner notes | 365 days | Delete |
| Focus items | 365 days | Delete |
| Closing notes | 365 days | Delete |
| AI questions and summaries | 365 days | Delete |
| Partner and participant contact data | 365 days | Anonymise |
| Technical session data | 180 days | Anonymise |
| Booking and billing records | 3650 days | Retain separately where legally required |
| Audit and security logs | 730 days | Anonymise |
9. Individual rights
Depending on applicable law, individuals may request access, correction, deletion, restriction, portability, objection and complaint to a supervisory authority. Identity verification may be required for secure handling.
10. Security and changes
We use appropriate technical and organisational safeguards and review them as risks and technology evolve. This notice is updated when functions, providers or legal requirements change. The current version is published on this page.